This policy applies to reservations made directly with Camelot Castle Hotel, including bookings made through our official Profitroom booking system. If you booked through another website or travel provider, please refer to the terms in that booking confirmation.
If you are unable to stay as planned, please inform us at least 7 days before arrival. Any deposit or other payment made towards the reservation will be returned less an administration fee of £35 per booking.
Cancellations made less than 7 days before arrival are subject to a charge equal to 1 night per room.
Christmas reservations require a 50% non-refundable deposit, payable when the booking is made.
For Bank Holidays, New Year’s Eve, Valentine’s Day and Easter, cancellations made less than 28 days before arrival are subject to a charge equal to half of the total booking price. If the reservation is for 1 night, the full price of that night will be charged.
Some rates and offers may have specific conditions. The terms displayed with your selected rate and included in your booking confirmation apply to your reservation.
If you have any questions, please contact Camelot Castle Hotel on 01840 770202 or email enquiries@camelotcastle.com.